Order query

Order Query

Of course, PII believes in quality over quantity and providing only the best-in-class products for its consumers which are manufactured in ISO & GMP certified plants backed with nation’s best testing labs, so that you may enjoy the goodness of PII products without any second thoughts.

We assure that our customers get the best experience for what they’ve paid for. In case there is any manufacturing defects, which has rarely occurred in PII history, the customer may return it to us after approval. Only after a quality check with positive defects, shall the consumer be eligible for respective money back. So it’s best that you buy any product if you really need it.

We are happy to state that our shipping partners provide the facility of cash on delivery to our customers.

Though you may buy goods on prepaid or cod basis, we insist you to prepay all your orders. Prepaid orders enjoy priority dispatches from our end. Moreover you also enjoy an extra cash back of 5% on all prepaid orders. Isn’t that great !!

To reward our regular customers and to make their shopping experience better, PII has introduced the loyalty points scheme for every successful transaction. Through a successful purchase of rs.100, a customer is entitled to get 5 loyalty points, which is equivalent to rs.5. This loyalty point is independent of any limitation imposed on any PII schemes & offers. This means that the loyalty points earned can be clubbed with any offers for any purchases, limited to the points you have earned. To earn any loyalty points, the payment transaction on purchases needs to be completed. If the order is canceled for any reason, the loyalty points earned on the canceled order shall also be reversed.

To honor the efforts of our customers, the company also from time to time gives additional loyalty points to them based on their participation in PII  events, ratings, references, social media activities, regular & higher buying transactions or in any act of the user that the company seems fit.

 We are delighted to inform our precious customers that PII, at regular intervals & occasions, draws extra discounts, schemes & offers for them. These offers or extra discounts are for a  specified time period only and must not be clubbed with any more offers & discounts. Mostly the terms & conditions for the specific offers are mentioned as and when released for the customers and they need to read it to understand it to avoid any complication & misunderstandings. As discussed in the earlier section, only loyalty points earned by the user can be clubbed on top of any discounts & offers, as these are earned & rewarded as loyalty benefits.


You may simply go to the track my orders section in the footer and track your respective orders.

Ordered products can only be canceled before being dispatched. Once dispatched, we shall not be able to cancel the order. So it’s our humble request to order goods once you are sure of your requirements.

Generally we have mentioned all the details of our products and services in our website, product details and FAQs. Still if you wish to know more, you may email your query to care@piipharma.com or call us between 10 am to 6 pm on +919348112631 and we’ll make sure your queries are answered.

Pharmaceutical Institute of India (P) Ltd., commonly known as Pii Pharma is a pharmaceutical company offering 200+ products in its portfolio. The list of products can be seen through the link : https://piipharma.com/wp-content/uploads/2021/04/PRODUCT%20BROCHURE_compressed%20(1)_compressed_compressed_compressed.pdf 

These products in the brochure may be available with your nearest chemist and you may buy from it. But selling all our products online is not possible as most of our products are prescription based and require additional formalities and systems to process those orders as per statutory obligations, which we are working on. Till the time we are getting this system ready on our website as per the GOI statutory guidelines, you may enjoy the benefit of buying our quality range of OTC products as listed on our Shop page.

We at Pii Pharma ensure that each of our customers enjoy a wonderful experience at any level of engagement. Be it online or offline, we ensure the quality of our products and services is not compromised. Each online user can be confident that any personal information shared by them is safe with us as our website is handled by our most trusted team, it’s hosting is through a secured connection, and we have a trusted payments gateway partner “PayU”. We also have schemes and offers w.r.t. individuality, D.O.B, D.O.A., buying trends, on-time COD payments, loyalties, achievements, etc. Our company has been operating in the Indian market for 15+ years and we are here to stay for good, to continue our legacy of customer centric approach & transparency.