Returns & Refunds

What We Will Do Together:

  • Step 1 –
    • Raise a return/ replacement request within 2 days from the date of delivery, if you’ve received in-transit damaged product. Please note we take utmost care to not to sell wrong or expired product(s).
      • Please mail your return request here with order and contact details –
        Email id:- pii.onlinesales@gmail.com
      • You can also raise a request with us using the Chat option.
      • You are requested to make a clear video of the consignment while unpacking it.
  • Step 2 – Give us 3 working days to review your return request.
  • Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, in your Pii Wallet.
  • Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

  • We accept only in-transit Damaged products delivered to the customer – Physical damage/ tampered product or packaging with photo or video proof as seems fit to the situation. Apart from that we do not entertain any kind of return requests.
  • Incomplete order – missing products, if any, shall be sent to the customer, after proper verification.

Under what conditions return/ replacement requests will not be accepted?

  • Opened/ used/ altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The damaged/ missing product is reported after 2 days from the date of delivery.
  • The unpacking video standards – if not clear or any tampering observed. This shall be needed against a particular situation.

How are returns processed?

Once you request to return a product, a pick-up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel an order from the CANCEL button on the order details page under the My Account section. You just need to give a reason for cancellation and leave the rest on us.

OR

Please call us on +916371404984 (Mon – Fri – 9 am to 6 pm), and we will help you in canceling the order.

**Pii reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.

Note – Orders can be only canceled till the status is “Ready to Ship”.

How will I receive the refund for my canceled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days of the cancellation of the order or within 7 business working days from the return product acceptance or confirmation from Quality dept, in case of returns. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a canceled order or returned product?

We will process your refund within 7 business days in case of the cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes. You can return any products that are eligible for returns within 2 days of delivery.