Shipping Policy

What are the delivery charges?

An amount of Rs 50 charge for delivery per item is applied if the order value is less than Rs 500. While orders of Rs 500 or above are delivered free. COD charges extra.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you’ve placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The Seller offering the product
  • Product’s availability with the Seller
  • The destination to which you want the order shipped to and location of the Seller.
  • Please note, some courier partners do not work on Sundays and this is factored in to the delivery dates.

In general, our standard delivery timelines are:

Shipping DestinationsDays to delivery
Metro7-10 days
Non-Metro10-15 days

Are there any hidden costs (sales tax, octroi, etc) on items sold by us?

There are NO hidden charges when you make a purchase on piipharma/shop. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

How much does delivery cost?
Delivery charge varies with the product you are purchasing.
We incur relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps to offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Why does the estimated delivery time vary for each order?

You have probably noticed varying estimated delivery times for orders of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination, and the courier partner’s time to deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

What happens if I am out when delivery is attempted?
Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.

When will the deliveries take place?
In general, our courier partner will try to deliver between 9:00 and 18:00. It can be challenging to stay at home for all these hours, especially on working days. If you cannot be there at a certain hour, try to see if someone else can be at the delivery address to accept the parcel on your behalf.

What to do if my package shows as delivered but I can’t find it?

If your tracking information shows that your package was delivered, but you can’t find it:

  • See if someone else accepted the delivery.
  • Wait for a few minutes and check at your doorstep/office reception for the arrival of our delivery associates.
  • Wait until the end of the day-packages may show as delivered while still in transit.
  • If you are still unable to locate your item contact our Customer Service. Please note, we will only be able to support you if contacted within 7 days of your package marked as Delivered.

Seller does not/cannot ship to my area. Why?

Please enter your pin code on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your Pincode until the checkout stage, the Pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, the delivery time is mentioned based on your location Pincode (usually 2-3 business days, 4-5 business days, or 4-6 business days in areas where standard courier service is available).

‘Available’

We presently might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

 ‘Out of Stock

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

 ‘Back In Stock Soon

The item is popular and is sold out. You can however ‘add to wishlist’ an order for the product and it will be notified to you according to the timelines mentioned on the website, or through e-mail to your registered e-mail id.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could be in stock soon. You may ‘add to wishlist’ the same for re-stocking notification.